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1. Overview

L & R Cleaning Pros is an independent service provider operating on the Clean Genies platform. This Privacy Policy explains how your personal information is collected, used, and protected when you book cleaning services through our website, communicate with us via SMS, phone, or email, or interact with the Clean Genies platform.

Clean Genies, LLC is the technology and booking provider powering this site and is the primary data controller for any information submitted through this platform.

By using our website or services, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We and our platform partner (Clean Genies) may collect the following types of personal information:

• Name, email address, and phone number
• Address and service location(s)
• Booking preferences and history
• Payment and billing information
• IP address, browser data, and usage statistics (via cookies and analytics tools)
• Communication records, including email and SMS messages

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3. How Your Information Is Used

Your information is used to:

• Provide and manage cleaning services
• Schedule and confirm appointments
• Process payments securely
• Respond to inquiries and customer service requests
• Send SMS/email reminders and updates
• Improve platform experience and performance

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4. SMS Communication and Consent

By providing your phone number, you consent to receive SMS messages regarding:

• Appointment confirmations and reminders
• Service updates and rescheduling
• Review or feedback requests
• Promotional messages (only with opt-in)

Message and data rates may apply. To opt out, reply STOP. For help, reply HELP or contact (984) 333-5506.

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5. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared with:

• Clean Genies (as the platform provider)
• Payment processors (e.g., Stripe)
• SMS/email service providers
• Contractors fulfilling your scheduled service
• Legal authorities if required

Independent cleaners receive your information only as necessary to fulfill your service request. They are required to handle your data responsibly and only for purposes related to your scheduled service.

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6. Data Security

Clean Genies and L & R Cleaning Pros implement reasonable technical and organizational safeguards to protect your personal data. No system is 100% secure, but we work to protect your information.

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7. Cookies and Tracking

Cookies and tools like Google Analytics may be used to track website usage and behavior to improve the experience. You can manage cookie settings via your browser.

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8. Your Choices and Rights

You can:

• Request access or deletion of your personal data
• Correct any inaccurate information
• Opt out of promotional emails or SMS
• Opt out of all messaging by replying STOP

To make a request, email info@cleangenies.com.

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9. Third-Party Links

This website may contain links to external sites. We are not responsible for their privacy practices.

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10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

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11. Policy Updates

This policy may change from time to time. Updates will be reflected by the “Last Updated” date above. Continued use of our services means you accept those changes.

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12. Contact Information

For privacy-related questions or data requests, please contact:
Clean Genies (Data Controller)
Email: info@cleangenies.com
Phone: (984) 333-5506

For service-related questions, you may also contact:
L & R Cleaning Pros
Email: lrprocleaners@gmail.com
Phone: (910) 670-8519